Returns & Refunds Policy

Thank you for supporting AGATI! If you need to make a return, please review our policy below:

Return Requests: To initiate a return or inquire about refunds/exchanges, please contact us at info@agati.com.au within 7 days of receiving your order.

Condition: Items must be returned in their original, unworn condition with all tags attached.

Custom Orders: All custom pieces are final sale—no refunds or exchanges will be accepted for these items.

Return Shipping: Customers are responsible for return postage costs.

Shipping Costs: Original shipping costs are non-refundable. Refunds apply to the item price only.

Inspection & Refunds: Returned items will be inspected to ensure they’re in original condition before we approve a refund. If an item is deemed worn, damaged, or missing tags, it will be sent back to the customer, and a refund will not be issued.

If you have any questions, feel free to reach out—we’re happy to help!